Before explaining the comment accessing SFR messaging and solving very common connection problems, we would like to remind you that use of SFR messaging is obtained from the state SFR website or their mobile application. Then we show you how to log to their website with a internet browser, as this is a technique that we can follow with a mobile phone or computer. However, we strongly recommend that those who use SFR mail with continuity in their phone to download the SFR messaging application, which simplifies, accelerates and secures the usage of SFR Mail.
Existing customers will see English-speaking Customer Support with boite mail sfr somewhat limited. There appears to be an English (and Arab) Customer Service Helpline for SFR at 1026 when dialed in France (or 33()6 1000 1026 from abroad), but according to online forum discussions clients are often redirected towards the regular French Customer Care. SFR thus offers only limited English-speaking help online, aside from a couple of discussions in their online forum. You may manage to find someone who speaks English in an SFR boutique, though this is simply not guaranteed.
All SFR’s automated Customer Service is accessible twenty four hours a day, a week per week. You can also contact the Live Customer Service that is available Monday through Saturday from 8 am to 8 pm by way of a chat, which you will be able to access using your SFR account.
In the event you would rather talk to someone on the phone, you need to dial 1023. Note that the best times to call are in the morning between 8 am and 12 pm, or in the afternoon from 2 pm to 6 pm.
To sign up for a cell phone or Internet (with or without television) with SFR, call Selectra at 09 77 55 72 27 (free when dialled coming from a fixed telephone line) or ask for a free callback to achieve English speaking customer support. You can learn more about SFR offers and how to sign up for any plan within our self-help guide to SFR in France.
Locate an SFR Boutique Close To You
SFR operates numerous boutiques across France, which means you will be able to look for a physical location in your area. You can get the address for that SFR shop in your town in this online directory (in French).
Should you be comfortable reading French, you may find SFR’s online Customer Support a more efficient option than the telephone, as it allows you to avoid lengthy time spent on hold.
Existing customers can request assistance in their online personal space (Espace Client SFR). You will get received your web credentials within the documents accompanying your subscription, though SFR can resend a username/password if you have forgotten them. In your Espace Client you will find these services:
We recommend calling SFR or submitting a client service request online for timely responses to your questions and concerns. However, mobile phone cancellations and then for official complaints needs to be sent by post.
To cancel your mobile plan with SFR, you will have to send a letter by recommended post (lettre recommandée avec avis de réception). The cancellation letter (lettre de résiliation) which you send to SFR must contain your complete name (prénom, nom de famille), your bank account number (identifiant abonné), and your account ID (numéro de Ligne de l’abonné). Send your cancellation letter (don’t forget to inquire about an avis de réception on the post) to the following address:
You will additionally have to send a lettre recommandée avec avis de réception to SFR in order to cancel an Internet plan together. You have to provide a minumum of one month’s notice to cancel a web plan, and will need to pay a penalty if cancelling before one year on the contract. The lettre de résiliation must contain your full name (prénom, nom de famille), your bank account number (identifiant abonné), and your account ID (numéro de Ligne de l’abonné), combined with the date for cancellation. The cancellation letter can be brought to:
Your first strategy once you have a complaint with https://www.emailconnexion.org/messagerie-sfr-mail is always to contact their customer support, either online or over the phone (1023). Should you be unable to resolve the situation and would like to create a formal, chcsyy complaint, send a letter for the relevant customer support postal address:
Should you be struggling to resolve your complaint through SFR’s regular customer support, you can send a letter to SFR’s mediation service, known as the Service National Consommateur. The letter has to be sent by recommended post (lettre recommandée avec avis de réception) in order to become treated.